Frequently Asked Questions

Q: When I press a button, my leaf+ does not vibrate.
A: Please make sure your leaf+ is fully charged. Alternatively, the lock feature may be activated. For life+ and fresh+, unlock the product by pressing and holding the button until the light appears. For vitality+ and bloom+, press and hold both buttons until both lights appear.

Q: The vibration goes on by itself.
A: Your Leaf+ needs to be locked; otherwise it may activate at the slightest touch.

Q: The light on the button does not go on.
A: Your Leaf+ is running low on power. Charge it by inserting the included adapter into the recharge port.

Q: I dropped my Leaf+, is it broken?
A: Like all electronic devices, Leaf+ is a delicate product that may obtain internal damages. It is possible that your Leaf+ could be broken. To test its productivity, lock and unlock the vibrator, plug it in and charge the device, and check the frequency of its performance.

Q: Is it safe to boil my Leaf+ product for cleaning?
A: Any product with electrical components is not safe to boil. Therefore, it is not safe to boil your Leaf+ as part of its cleaning. Leaf+ is virtually seamless which greatly minimizes on the amount of bacteria that is able to accumulate on its surface. Cleaning with your favourite toy cleaner or warm, soapy water is sufficient.

Q: My vibrator is taking longer than indicated to charge.
A: USB charging is very advanced and can act as a fast and convenient method to charge your leaf+. In some rare cases, charging may take longer in certain power sources than others. Please be advised that for maximum results, it is suggested to plug the USB charging cable into a USB 2.0 or higher wall adapter for your region. Charging in a computer USB adapter is still effective, but may require a longer period of time to achieve a full charge.

Q: The vibrations keep starting from the beginning and not the one I last set in memory.
A: leaf+ allows you to set your favourite vibration into its memory for the next use. It is erased when you lock and unlock your product or hold down both buttons at the same time.